In this environment, not only are there multiple points of failure, but it is often difficult to identify responsibility for solving the problem. When there is a problem with the interaction between products from different manufacturers, it is difficult for any one manufacturer to find the source of the problem. The question every
contact center leade
r should ask themselves is “Who owns Ukraine Mobile Number List the customer journey?” Do you really want to hand it over to a cloud provider, vendor, or even network provider or operator? The answer is that a successful journey requires collaboration between all technology partners.
They need end-to-end testing
plans to prevent risks that often impact Singapore Phone Number List customer experience and increase operating costs. They rely on rapid recognition of problems just single, isolated components, but entire complex multi-vendor, multi-application, multi-channel environments. This requires businesses, not technology vendors, to take full control of the customer journey.
