And as much as you may not want to think it, you need to consider whether you or your employees made a mistake. Either way, you have an important decision to make. 3. Choose how to respond Once you’ve taken the time to understand the customer’s complaint, you need to decide whether to respond publicly or privately. Privately Although it may be tempting to immediately correct an unfair comment publicly, doing so can sometimes make things worse.
You might think you’re
Pointing out why their criticisms are wrong, but telegram data really, you’re just showing other visitors to your page that you’re unwilling to listen to customer concerns. Instead, start by sending the reviewer a private message addressing the issues they had with your business. Users always have the option to revise reviews, and if you show them that you appreciate their comments, they could revise their review and improve your rating – along with your reputation.
Give them a day or
Two to respond. And if they don’t, it’s time to move Canada Phone Number List to your next option. Publicly publicIf a reviewer ignores your message or responds in a way that indicates that they have no intention of being reasonable, it’s appropriate to leave a public response. This will show other Yelp users that you care about your reputation and take steps to address customer issues, even if it’s as simple as encouraging them to contact you with any issues.
