The customer-centric concept is well known, with loud slogans such as “customer-centric” and “customer success for all”, but in actual operations, it often goes against the original intention. It is limit by factors such as KPI, revenue growth, profit and management, and it is difficult to truly implement the customer-centric concept. However, the market is changing from a ller’s market to a buyer’s market. The growth of ToB digital products has forc companies to return to customer-centricity, and the establishment of correct cognition has become particularly critical.
First, we ne
First, take the customer’s perspective as the starting New Zealand WhatsApp Number point and examine the problem from the customer’s perspective. The key to turning from a ller’s market to a buyer’s market is to deeply understand the customer’s pain points, nes and procurement process. First, we ne to think from the customer’s perspective, like a fly on the wall, to understand the customer’s vision, goals and obstacles to achieving the vision. On this basis, we can provide solutions that truly meet customer nes. When customers complete the transaction and the handover is complet smoothly, they will be more willing to continue to repurcha. cond, customer-centric marketing is a win-win situation Customer-centric marketing is not easy.
Zhao Benshan sold
Although we can discover, analyze The key to turning and solve problems Afghanistan WhatsApp Number List from the perspective of customers, under the pressure of internal KPI, we often have to return to lf-centerness and ll inappropriate products to customers. Doing so not only hurts customers, but also harms our own interests. Looking back at the skit “lling Crutches” at the 2001 Spring Festival Gala, Zhao Benshan sold crutches to a healthy stranger through clever words, but Fan Wei felt that he had a problem with his IQ and even ask Zhao Benshan to take responsibility. This is actually a lo-lo transaction. For the ToB digital product business, continuous renewal and repurcha are crucial. Only customer-centric marketing can bring real success.
